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Customer Service Specialist (Chinese)

Poznań

Full-Time

Abucoins is an advanced cryptocurrency exchange platform where users all over the world can freely trade numerous types of altcoins based on blockchain technology with lowest fees on the market. We believe in hard work and constant self-improvement to gain the success. Over ten years of experience in different fields of business gave us strong underlays to create more and more complex and advanced products. Our main advantage over other services always been great Customer Service, as we pay extra attention to client’s needs.

As a customer advisor, you should have decent knowledge about cryptocurrencies and excellent fluency in written Chinese. On this position, you will not only be an advisor, but also a middleman in delivering key informations between customers and technical & business team. You will be taking care of maintaining a positive image of the company and have real influence on its functioning.

Your responsibilities will be:

  • providing complex instructions to new users
  • maintaining a permanent relationship with our regular customers
  • advising in basic level about cryptocurrencies
  • technical 1st line help
  • collecting feedback and participating in developing our products according to our client’s needs

To find out yourself in this position we require:

  • very good command of written Chinese (min. C1 level)
  • excellent communication skills
  • the capability of working individually
  • proactive approach
  • readiness to work in shifts and during weekends
  • full-time availability

As we want you to feel great being part of our team, we ensure:

  • up to 20% additional bonus to your pay if you self-improve and learn after work
  • gaining precious experience in young and fast growing branch of business
  • great atmosphere in a team of young and ambitious people (average age is 24 years)
  • friendly yet professional culture
  • multisport card
  • office in the center of Poznań
  • monthly bonuses to your pay
  • surprises day every Wednesday, stocked kitchen
  • numerous company parties and team building events

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